Shipping policy

WHERE ARE YOU LOCATED AND WHERE DO YOU SHIP FROM?

Our main United Kingdom address: 

32TH ST. NEW YORK NY 10001 UNITED STATES

DO YOU SHIP WORLDWIDE?

We provide shipping to these countries:

United States:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC, Hawaii, Rhode Island.

International countries:

Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Norway, Sweden, Singapore, Philippines, South Korea, Taiwan, Bulgaria, Croatia, Georgia, Greece, Iceland, Ireland, Lithuania, Poland, Romania, Switzerland, Turkey, Israel, Brazil,, Denmark, Finland, Hungary, South Africa.

SHIPPING FEE

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

WHEN WILL I GET MY ORDER?

Your orders shall be shipped out from our warehouse located at: Vietnam factory.

Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:

SHIPPING & HANDLING

Delivery Time = Processing time + Shipping time

 We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

 DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 15 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

As of July 1, 2021, the European Union (EU) will remove the Value Added Tax (VAT) exemption for low-value imported goods (i.e. all goods with a value of up to €22*). As a result, all commercial imports into the EU will be subject to VAT and require a Formal Customs Declaration. Therefore, kindly be informed if your shipping address is located in the EU area:
1. VAT to EU countries is charged in advance
2. Declare prices usually much lower than the actual price that you bought so that VAT can be the lowest as possible. In case you’re called to make clearance and asked for purchasing invoices by customs (which rarely happens), kindly contact us in advance.

If you have any questions or comments, please do not hesitate to contact us through:

Contact us: 

[email protected]